A major new feature added to Vonage is called Boomerang, which is designed to facilitate better international communication by giving Vonage users a "Boomerang list" of up to 10 contacts. As a way to reduce the friction of overseas missed calls, Boomerang automatically connects the two parties by using the Vonage customer's number, saving friends and family overseas money by utilizing the customer's low international calling rates to place the call. To use Boomerang, the overseas caller dials the Vonage customer's number and receives the message, "Please hang up and I'll call you right back.
The Vonage customer has the option to answer the phone or direct the call to voicemail. The Boomerang call has a special ring tone and will ring both the Vonage home phone and the Extensions App.
Whether or not the call is connected, the Boomerang contact is never charged. You can add and remove contacts from the Boomerang list through the Extension App, and Boomerang also works with other Vonage features including SimulRing, call forwarding, and call waiting.
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Boomerang is included for Vonage residential customers in the US, UK, and Canada regardless of the call's country of origin. Another new feature is called Selective Call Block. The Vonage Extensions app can now be configured to block unwanted calls by going into the blocked call list and swiping the slider next to a contact to block incoming calls from those numbers. I ncoming calls from blocked numbers will also not ring when SimulRing or call forwarding are on, either.
This has long been a feature of RingCentral and represents Vonage making up some ground. The online account let me see and edit all my included options—call forwarding, SimulRing, call blocking, do not disturb, call waiting, block caller ID, and more.
On the website you can listen to or download voicemail. You can also get your voicemail automatically sent to your email, and you can even have Vonage convert the audio to text. In my testing, it did this perfectly. Selective caller blocking is possible from the website for up to 25 numbers. When I tested, Agent Katherine P.
Another attempt the next day also got a quick response, though the agent wasn't able to solve my Wi-Fi mobile calling issue, though a call to the phone support line got me up an running with the app.
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Vonage Business offers more than 40 features, including an Administator Portal for managing calling rules for multiple users. It also offers conference bridges, call monitoring and recording, and dynamic caller ID, which lets you present any caller ID you enter. Some of these features cost extra, however, so be sure to dig into the price list to make sure your plan includes what you need. In general, we found that RingCentral includes more with its standard plans, which includes unlimited conferencing and integration with popular business cloud services such as Salesforce and Box for Business.
Vonage is a pure VoIP play designed to replace your traditional landline phone service. That means you don't get some goodies found in competitors like Skype—video conferencing, text messaging, and group calling in particular.
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And, as mentioned, the softphone app requires an extra account. One extra you can add to your account is a toll-free number, something available in RingCentral, but not in Skype.
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If you need a traditional landline, then Vonage is a much better deal than the local Bell System offshoot, and even though Skype has much cheaper line and telephone calling rates and adds features like video and texting, its personal accounts no longer support standard landline phones the way Vonage does. Vonage is a reliable name in VoIP, its call quality is excellent, and setup is extremely simple. But for more communications options and a lower cost, consider our Editors' Choice, Skype or, if you need VoIP for your workplace, look into our Editors' Choice for business, RingCentral.
Bottom Line: Vonage delivers clear call quality and simple setup. He writes features, news, and trend stories on all manner of emerging technologies. See Full Bio. Michael Muchmore is PC Magazine's lead analyst for software and web applications. A native New Yorker, he has at various times headed up PC Magazine's coverage of Web development, enterprise software, and display technologies.
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